Cancel within 72 hours for a full refund
Every monthly payment comes with its own 72-hour refund window. For your first month it starts when your campaign goes live, and you can also cancel any time before that. For each later month it starts when that month's payment is taken.
If you cancel inside the window, we stop the campaign (within the hour), cancel your subscription so you're never charged again, and refund that month's payment in full. Months before it aren't affected. Use the "Cancel subscription" button on your order page; it shows the exact deadline for the current month.
If you'd rather keep your traffic running until that month ends, you can turn off renewal instead. That month then isn't refunded, even if you stop the campaign early later.
Refunds are sent to the card you paid with within 2 business days. Depending on your bank, they can take 5-10 days to show on your statement.
After 72 hours
You can still cancel anytime from your order page, and you won't be charged again. You choose what happens to the rest of the month you've already paid for:
- keep your traffic running until that month ends, with renewal turned off, or
- stop the campaign straight away.
Either way, that month isn't refundable: traffic that has been delivered can't be returned, and we don't give partial refunds for unused days. If you keep it running, you can still stop it early later.
If we can't run your campaign
If your page is rejected by our traffic network or we can't start the campaign for any other reason, we refund the payment for that month in full and cancel the subscription.
Other cases
- If delivery falls clearly short of your plan during a paid month, tell us: we'll extend the campaign, or refund the undelivered share if we can't.
- Refunds aren't given for results we don't promise, such as sales, rankings or engagement.
Contact us
To report a delivery problem or a campaign we couldn't run, email support@nooristream.com with your order number within 30 days of the payment. We reply within 1 business day. Please contact us before opening a dispute with your bank so we can sort it out quickly.